Treatment planning guide
Plan permitted consultation information before promotion
Treat this as business guidance, not a patient offer
This page is for clinic owners considering marketing support. Botulinum toxin products are prescription-only medicines and cannot be advertised to the public. Renaming a campaign, using an indirect phrase or placing the product promotion on a linked destination does not create a safe workaround. Review the proposed communication as a whole.
- Do not launch public medicine promotions, giveaways or promotional hashtags.
- Check images, social posts, search copy and destination pages together.
- Use current CAP guidance and the clinic's professional review before publication.
Explain a genuine consultation without promising a prescription
A clinic can plan accurate information about its team, location and assessment arrangements, subject to the rules applying to the complete presentation. Do not suggest that a consultation guarantees a prescription or treatment. An enquiry form or automated reply should handle administration, while assessment and prescribing decisions stay with the appropriately qualified professional.
- Identify the actual enquiry owner and contact hours.
- Keep clinical advice out of automated marketing responses.
- Do not describe organic search or social posts as exempt from advertising rules.
Audit the journey before measuring campaign success
Begin by checking whether the proposed activity is permitted. Only then define valid enquiries, booked consultations and attended consultations as separate events. A rising click count cannot justify prohibited promotion, and a form submission cannot establish suitability. Keep the approved wording and review date with the campaign record.
- Measure only the activity actually approved and launched.
- Exclude tests and duplicates from genuine-enquiry totals.
- Record unavailable outcomes rather than inventing a booking rate.
By ClinicGrower · Updated 2 October 2026 · Business guidance for clinic owners.
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Source guidance: CAP rules for advertising Botox and other botulinum toxin products