In their own words
The Face, Billericay on working with ClinicGrower
“they almost feel like an extension to our team.”
Karen describes website help and personal communication after the clinic's first three months working with ClinicGrower in the October 2024 recording.
Karen explains that the clinic wanted to reach beyond its existing stream of patients and introduce a new part of the business. She contrasts monthly reports she found difficult to understand with more personal support, website help and accessible communication.
What this means for your clinic’s marketing
Start with the service that needs attention
The clinic's account includes introducing its newer body-treatment area. A marketing brief should identify the service and audience needing support, rather than treating every treatment as the same campaign.
Make reporting useful to the clinic
Karen describes wanting a personal explanation alongside reports. A review should connect the figures with specific decisions about campaigns, pages and the next action.
Give the clinic a clear route to the team
The testimonial highlights communication and website help. Agree who handles requests, how progress is explained and what is included in the working relationship.
Topics in the recording
- 00:00–00:37 The clinic and its marketing challenge
- 00:37–01:10 Reaching a wider audience and choosing support
- 01:10–01:48 Website help, communication and working together
Approximate timings for the original recording.