In their own words
Dr Tanja Phillips Medical Aesthetic Clinic on working with ClinicGrower
“I don't believe we would've achieved that without their input.”
Dr Phillips is describing the progress of her clinics and the team's contribution, near the end of her November 2024 testimonial.
Dr Phillips describes a challenge familiar to established clinics: reaching people whose location and treatment needs fit the service. In the recording, she says the support extended beyond bringing enquiries in to reviewing how calls and responses were handled within the clinic.
What this means for your clinic’s marketing
Relevant demand matters
The account centres on attracting people the clinic could appropriately help. For a marketing review, that means examining treatment intent and location alongside the number of enquiries.
The enquiry journey continues after the click
Dr Phillips describes help with calls, response rates and internal processes. The website, advertising and reception handover should therefore be reviewed as connected parts of the same journey.
The scope should fit the clinic
She discusses support for clinics at different stages and services tailored to their needs. A useful brief starts with capacity, priority treatments and the next measurable constraint.
Topics in the recording
- 00:00–00:30 Clinic background and services
- 00:40–01:17 Reaching appropriate patients and reviewing the diary
- 01:17–01:33 Calls, responses and internal processes
- 01:33–02:24 Support tailored to the clinic
Approximate timings for the original recording.